It is the goal of Penguin Random House Technology Services to professionally manage and operate infrastructure services in a manner that delivers the greatest value to our partners. We constantly strive to improve the consistency and reliability of the IT infrastructure by upgrading and standardizing proven technologies.
Our service management approach is focused on the four key principles below:
- Requirements Gathering - Dedicated project and account managers to facilitate open communication.
- Change Control - We rely on a formal change management process to mitigate the possibility of a disruption to the production environment.
- Problem Determination - Through the use of automated monitoring and Remedy for problem tracking, in the event that a problem does arise you can rest assured that our Command Center is fully aware of the situation and working diligently on a resolution.
- Escalation - Our formal escalation process guarantees that any issue is tracked and communicated to our partners in a timely manner.
Our staff of over 200 dedicated IT professional will provide you with a managed hosting solution that is second to none.