Contact Us

Please visit our Frequently Asked Questions page before sending your questions or comments. We receive hundreds of e-mails a day, and while each inquiry is important to us, we don't have the resources to answer those questions that are covered on our FAQ page. If you have written to us and have not received a timely answer, please check the page to see if yours is a Frequently Asked Question.

Keep in mind that each contact is a single person with a particular area of expertise and a lot of mail to answer, so please choose your recipient carefully. And please be patient--unfortunately the volume of mail we receive means we can't guarantee you an instant reply.

Due to the volume of mail that we receive, we are unable to answer the following types of inquiries:

  • publishing dates of forthcoming titles
  • author contact information
  • review or forward unsolicited manuscripts or proposals

Customer Service
For inquiries regarding product availability, ordering information, status of shipment, billing, defective merchandise, or returns, please contact Penguin Random House Customer Service at 1-800-733-3000.

Publicity Information
To request review copies and author information from individual imprints, please send e-mail to the appropriate address below.

Unfortunately, we cannot forward e-mail to authors, nor can we give out authors' e-mail or postal addresses. However, you can always contact Penguin Random House LLC authors by mailing a letter to them in care of their publisher's publicity department at: 1745 Broadway, New York, NY 10019 USA

We will do our best to handle all inquiries.

Ballantine Books, Fawcett, Ivy, Del Rey, One World/Striver's Row, Presidio Press
bfi@randomhouse.com

Bantam Dell Books
bdpublicity@randomhouse.com

Bantam Dell Books
bdpublicity@randomhouse.com

Broadway Books
bwaypub@randomhouse.com

Children's Publishing
1745 Broadway, 10th Floor
New York, NY 10019

Crown Publishing Group
crownpublicity@randomhouse.com
If you would like to receive a review copy of a book or receive our catalog, please fax your request on your letterhead to (212) 940-7868.

Doubleday, Nan A. Talese, Doubleday Religion, Currency, Black Ink/Harlem Moon, Doubleday Graphic Novels
ddaypub@randomhouse.com

Knopf
knopfpublicity@randomhouse.com

Pantheon/Schocken
pantheonpublicity@randomhouse.com

Penguin Random House Audio Publishing Group
audio@randomhouse.com

Penguin Random House Reference and Information Publishing
1745 Broadway, 15-3
New York, NY 10019

Penguin Random House, Villard, Penguin Random House Trade Paperbacks, Modern Library
atrandompublicity@randomhouse.com

Vintage Books and Anchor Books
vintageanchorpublicity@randomhouse.com

Permissions & Copyright
All requests to reproduce material published by Penguin Random House LLC must be made in writing. It is not our policy to grant verbal permission. At this time, we are not accepting permission requests via e-mail.

Please submit your inquiries in writing to:

Permissions & Copyright Department
Penguin Random House
1745 Broadway, 3rd Floor
New York, NY 10019

You may also fax your request to: (212) 572-6066

Directions on how to submit an inquiry

Academic Marketing
To order desk copies:
Penguin Random House LLC is pleased to provide complementary desk copies of any adopted text. One desk copy is available for every twenty copies ordered. Penguin Random House does not ship desk copies to residences: they must be mailed in care of your institution. All requests are subject to availability and approval. Desk copies may be ordered online.

To order examination copies:
Examination copies are available to college professors or instructors seeking titles for adoption purposes. Requests must be made in writing on college letterhead stating the name and ISBN of the title. The charge for examination copies is $3.00 ($5.00 in Canada) per title for paperbacks and one half the cover price for hardcovers. Make checks or money orders (no cash) payable to Penguin Random House LLC Examination copies are limited to five per teacher per school year.

Please send all requests to:

Penguin Random House Academic Marketing
1745 Broadway, 20th Floor
New York, NY 10019

Bookseller Services
If you are a Penguin Random House account or have sales queries, visit our bookseller services area for more information.

Web Site Comments/Questions

Questions about our books and products:
bizcs@randomhouse.com

Technical problems, issues, and questions:
webmaster@randomhouse.com

Reach Us By Mail/Phone

Penguin Random House LLC
1745 Broadway
New York, NY 10019
(212) 782-9000
VISIT WEB SITE

WaterBrook & Multnomah
10807 New Allegiance Drive, Suite 500
Colorado Springs, CO 80921
(719) 590-4999
(719) 590-8977 fax

Penguin Random House LLC
Distribution Center
400 Hahn Road
Westminster, MD 21157
(410) 848-1900
(800)726-0600 Customer Service

Penguin Random House of Canada Limited
(Sales and Operations)
2775 Matheson Blvd. East
Mississauga, Ontario L4W 4P7
Canada
(905) 624-0672
(905) 624-6217 fax
VISIT WEB SITE

Penguin Random House of Canada Limited
(Editorial and Publicity)
1 Toronto Street, Unit 300,
Toronto
Ontario, Canada M5C 2V6
(416) 364-4449
(416) 364-6863 fax
VISIT WEB SITE

Penguin Random House Australia Pty Limited
Level 3
100 Pacific Hwy
North Sydney NSW 2060
Australia
011-61-2-9954-9966
011-61-2-9954-4562 fax
VISIT WEB SITE

Penguin Random House Hong Kong
7/F SUP Tower
75-83 King's Road, North Point
Hong Kong
011-852-2-508-35171

Penguin Random House Publishers India Pvt. Ltd.
301-A, World Trade Tower
Adjacent to Hotel Intercontinental Grand
Barakhamba Lane
New Delhi -110001
India

Penguin Random House Japan
1-20-2 Higashi-Ikebukuro/#311
Toshima-Ku, Tokyo 170
Japan
011-813-5951-4651
011-813-5951-4653 fax

Penguin Random House New Zealand Limited
18 Poland Road
Glenfield, Auckland 10
New Zealand
011-64-9-444-7197
011-64-9-444-7524 fax
011-64-9-443-2433 fax

Penguin Random House South Africa
Isle of Houghton
Boundary Road
Corner of Carse O'Gowrie
Houghton
2198
Gauteng
South Africa
011-2711-484-3538 phone
011-2711-484-6180 fax

Penguin Random House UK Limited
Penguin Random House
20 Vauxhall Bridge Road
London SW1V 2SA
011-44-20-7840-8400
011-44-20-7828-6681 fax
VISIT WEB SITE

Transworld Publishers Ltd.
61-63 Uxbridge Road
Ealing, London W5 5SA
England
011-44-20-8579-2652
011-44-20-8579-5479 fax
VISIT WEB SITE

RH.BIZ - Penguin Random House LLC

Bertelsmann Media Worldwide